Building a brand is not easy, particularly in countries like
India where mango people like me form a majority. Irrespective of how big a
brand globally is, it’s not necessary that people in india would have even
heard of it unless you would have touched people’s lives or connected with them
in some way or other. There can be multiple examples but I would like to
highlight the case with which I have my personal experience. HSBC (name changed) as a bank is
amongst world’s largest financial institutions, in fact within top 5 globally, but
majority of people didn’t even recollect its existence prior to 2012. Infact I
myself had hardly known its scale till I started working for it. Things became trickier
once I was part of a “brand” which somehow no one recognised and was easily
confused with HDFC, a bank which has less than 1/10th the size of
HSBC. I was often frustrated when friends called me thinking I work for HDFC, in
spite of having clarified the difference in scale of two banks multiple
times. Things become even more frustrating when few friends showed their disgust
when I mention the name of my employer, saying that I am of no use and could
have been of some use had I worked for HDFC. Explaining that HSBC is indeed a
big bank was even more difficult to people who would take pot-shot at banks tagline
– “world’s LOCAL bank”. So after multiple failed attempts I gave up, realizing
that a single person can’t create a no-brand (HSBC) particularly when the
identity needs to be established in front of a BRANDED ITEM (HDFC).
Then came the year 2012, the year of activism and the year in
which US Feds started nailing Banks. HSBC was booked for Money laundering and
hence begun the publicity. With each hearing and conviction, Indian newspapers published
name “HSBC” for free. Offcourse Times of India could not give HSBC priority
over Poonam Pandey or Sunny Leone, but it did whatever it could within its
constraints of serious journalism. In present age when bankers are considered
only next to politicians and lawyers in terms of sharp scoundrel’s refuge, the stories
of financial crimes quickly etched in public memory. So the brand was build,
only the scale needed to be conveyed which was again facilitated by US Feds who
fined HSBC for 1.9 Bn USD, again a news widely captured by all newspapers.
Suddenly HSBC got its due and was remembered as bank which was diverse enough
to launder money of Mexican mafia as well as Arabic terror groups, has
headquarters in London, UK while its name is an acronym for “Hong kong and
Shanghai banking corp.”, impressive indeed! Indian connection was still
missing, then came our beloved Mr. Kejriwal, who made a revelation that Ambanis have their accounts in HSBC Geneva branch. So finally HSBC also got a reputation
of bank which is trusted by India’s wealthiest class for keeping their black
money. Thanks to this chain of events which unfolded in 2012, the people around
me now know the brand HSBC and they also know that someday if they do great in
their careers and have potential of evading taxation on huge sums, they know
which is the “best place to bank”.
Numerous terror groups within our country also now know another bank which has
the expertise of facilitating their requirements.
Thanks Mr. Kejriwal, US Feds and above all various employees
and designers of operational risk systems of HSBC whose collective effort had
made me to see this day when my employer is being finally recognised my
everyone.
P.S - Having worked for HSBC bank for a significant period of time, I can say that it is surely best international bank with best of the ethical practices. This is written in humorous spirit with